USABILITY EVALUATION
I
provide two types of usability evaluation:
An
expert review is a quick way to identify
opportunities for improvement in your product's design. I base the
review on my experience with many other design efforts and hundreds
of usability tests, as well as usability heuristics.
Usability
testing involves having your customers interact directly with
your product (or a prototype of it). It identifies where your customers
might encounter problems with the current design. Can they set it
up and use it easiliy? Can they complete the tasks the product was
intended to support? Can they find what they're looking for?